Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 License to Use

We grant you limited license to access and make personal use of this website. You may not download, modify, or reproduce content without our express written permission.

1.2 Intellectual Property

All content on this site, including text, graphics, logos, and product designs, is the property of HIGHLANDER Sales Store and protected by international copyright laws. The “HIGHLANDER” name and logo are registered trademarks.

1.3 User Conduct

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the website’s functionality
• Submit false information when making purchases

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in product descriptions, images, and specifications. However, slight variations may occur. If you receive a product significantly different from its description, please contact us immediately.

2.2 Product Availability

All orders are subject to availability. If an item becomes unavailable after you place an order, we’ll notify you and either cancel that item or offer a suitable alternative.

2.3 Product Use

Our adventure gear is designed for outdoor use. You assume all risks associated with proper use of our products. Always follow manufacturer guidelines and use appropriate safety precautions.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion. Orders are only binding when we issue an order confirmation.

3.2 Pricing

All prices are in GBP (£) and inclusive of VAT where applicable. We reserve the right to adjust prices at any time, though this won’t affect confirmed orders.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You warrant that all payment information provided is accurate and that you’re authorized to use the payment method.

3.4 Order Processing

We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a tracking number once your order ships.

4. Shipping and Delivery

4.1 Shipping Areas

We ship worldwide excluding some remote areas and parts of Asia. If we cannot ship to your location, we’ll notify you during checkout.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Available for orders over £50 via EMS (15-25 business days after dispatch)

4.3 Delivery Times

Delivery estimates are not guaranteed. Factors like customs processing may cause delays beyond our control. We’re not liable for any consequences of delayed delivery.

4.4 Receiving Your Order

Please inspect your delivery immediately upon arrival. Report any visible damage to the carrier and contact us within 3 days with photos of the damage.

5. Returns and Refunds

5.1 Return Eligibility

We accept returns within 15 days of delivery, provided:

• Item is unused and in original condition
• Original packaging is intact
• Proof of purchase is provided

Exceptions: For hygiene reasons, waist packs and shoulder bags showing signs of wear cannot be returned. All clearance sales are final.

5.2 Return Process

To initiate a return:

1. Contact us at [email protected] within 15 days
2. Provide order details and reason for return
3. Wait for approval (we respond within 2 business days)
4. Ship your return to our UK warehouse (you’re responsible for return shipping costs)

Return Address:
HIGHLANDER Sales Store Returns
64 Chamberlain St
Wells, GB CH2U 5UY

5.3 Refund Process

After we receive and inspect your return (typically within 5 business days):

• Refunds are issued to the original payment method
• Processing takes 3-5 business days after approval
• Your financial institution may require additional 2-10 business days

5.4 Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 3 days of delivery
• Include photos of the damage
• We’ll arrange a free return label and expedite your replacement

6. Liability and Disputes

6.1 Limitation of Liability

HIGHLANDER Sales Store shall not be liable for any indirect, incidental, or consequential damages arising from product use or website access. Our total liability for any claim shall not exceed the purchase price of the product in question.

6.2 Governing Law

These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of English courts.

6.3 Force Majeure

We’re not liable for delays or failures in performance resulting from events beyond our reasonable control, including natural disasters, wars, or supply chain disruptions.

7. Privacy and Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

8. Changes to These Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our site after changes constitutes acceptance of the new terms.

9. Contact Us

For questions about these Terms and Conditions, please contact:

HIGHLANDER Sales Store
64 Chamberlain St
Wells, GB CH2U 5UY
Email: [email protected]