At HIGHLANDER Sales Store, we’re committed to supporting your adventures with reliable gear and seamless service. Below you’ll find answers to our most common questions about products, shipping, payments and more.

Product Questions

What types of bags do you specialise in?
We offer adventure-ready carry solutions including tactical waist packs, urban commuter shoulder bags, professional tool/utility bags, rugged backpacks & rucksacks, waterproof dry bags, and durable luggage – all designed to keep pace with your active lifestyle.
Are your products suitable for outdoor adventures?
Absolutely! Our entire range is built for adventure, from MOLLE-compatible tactical gear to waterproof dry bags perfect for wilderness expeditions. Many customers use our products for hiking, camping, urban commuting and professional use.
Do you offer waterproof or weather-resistant options?
Yes! Our dry bags & sacks collection features fully waterproof designs, and many of our backpacks and rucksacks include weather-resistant materials perfect for unpredictable conditions.

Shipping & Delivery

Where do you ship from and how long does delivery take?
All orders ship from our UK warehouse at 64 Chamberlain St, Wells. Processing takes 1-2 business days. Delivery times then depend on your shipping method:
– Standard Shipping (£12.95): 10-15 business days via DHL/FedEx
– Free Shipping (orders over £50): 15-25 business days via EMS
Do you ship worldwide?
We ship globally to most countries, except select Asian regions and remote areas. European orders receive next-day processing, Americas benefit from fast customs clearance, and Oceania customers enjoy special rates.
How can I track my order?
Standard Shipping includes full end-to-end tracking. Free Shipping offers basic tracking. You’ll receive tracking information via email once your order dispatches. Need help? Contact our gear specialists at [email protected].

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from delivery date. Items must be unused with original packaging. Please email [email protected] to initiate a return. Note: return shipping costs are the customer’s responsibility unless the item is damaged or faulty.
What if my item arrives damaged?
All shipments include basic transit protection. If your adventure gear arrives damaged, contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange a replacement or refund.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB and PayPal for secure, convenient checkout.
Are there any additional fees for international orders?
International customers may encounter customs duties or import taxes. We provide a duty calculator during checkout to help estimate these fees, which are the customer’s responsibility.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders more easily and speeds up future purchases.

Customer Support

How can I contact customer service?
Our adventure gear specialists are available via email at [email protected]. We typically respond within 24 hours on business days.
Can you help me choose the right bag for my needs?
Absolutely! Describe your adventure needs (hiking, urban commute, professional use, etc.) to [email protected] and we’ll recommend the perfect carry solution from our range.

Gear up with confidence – your perfect carry solution is enroute before you even hit the trails!